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Azure OpenAI Service helps prospects speed up innovation with massive AI fashions; Microsoft expands availability


The service has a brand new accountable AI system that filters out dangerous content material and helps detect abuse. Moreover, Azure OpenAI Service now presents entry to extra fashions, together with GPT-3, Codex and embeddings fashions. Codex can generate code and translate plain language to code, whereas embeddings make semantic search and different duties simpler. The service additionally presents new capabilities for patrons to high quality tune fashions for extra tailor-made outcomes. 

Giving prospects the ensures and guarantees of Azure 

Azure OpenAI Service is enabling prospects throughout industries from well being care to monetary providers to manufacturing to rapidly carry out an array of duties. Improvements embody producing distinctive content material for patrons, summarizing and classifying buyer suggestions, and extracting textual content from medical data to streamline billing. The commonest makes use of have been writing help, translating pure language to code and gaining knowledge insights by means of search, entity extraction, sentiment and classification. 

Chart outlining how Azure OpenAI Service has helped Farmlands summarize customer interactions.
Azure OpenAI Service has helped Farmlands, a rural provides cooperative in New Zealand, summarize buyer interactions, classify them as “impartial,” “detrimental” or “constructive” and extract key phrases to achieve insights into buyer traits extra rapidly. Picture courtesy of Farmlands.

“Probably the most fascinating issues is the number of use circumstances that may be supported off of a single mannequin,” stated Eric Boyd, company vp for Azure AI at Microsoft. “Azure OpenAI Service is absolutely main the way in which with these new massive language fashions and giving prospects the ensures and guarantees in Azure that that is going to be dependable and safe, and their privateness might be protected, as they discover this unimaginable frontier of what’s attainable with these new applied sciences.” 

Via OpenAI’s API and Azure OpenAI Service, CarMax used GPT-3 to abstractly summarize and high quality tune 100,000 buyer opinions into 5,000 well-written summaries. The job would have taken CarMax’s editorial group 11 years to finish, stated Kevin Hopwood, a principal software program engineer on the firm.  

The summaries and different model-generated content material have improved buyer engagement and SEO, whereas the time saved has enabled CarMax’s content material creators to concentrate on deeper analysis, long-form articles and extra artistic duties, he stated. 

“One of the best factor we are able to do is liberate their time to allow them to discover new content material concepts and new methods to have interaction prospects,” stated Hopwood.

YouTube Video

Used automotive retailer CarMax has used Azure OpenAI Service to assist summarize 100,000 buyer opinions into brief descriptions that floor key takeaways for every make, mannequin and yr of car in its stock.

Azure’s safety, compliance, reliability and different enterprise-grade capabilities will allow CarMax to scale its use of GPT-3 in circumstances requiring the extraction of tens of millions of key phrases. The mannequin’s potential to be taught with only a few examples of meant outputs, a course of referred to as few-shot studying, will assist CarMax’s 60 product groups use the fashions without having any extra groups of information scientists.  

“Being an Azure service, this software places a whole lot of energy into our conventional Microsoft C# engineers that they didn’t have earlier than,” stated Sean Goetz, director, utility techniques at CarMax. “We are able to develop it to different groups identical to some other Microsoft software set.” 

Constructing techniques to help accountable AI

The ability of GPT-3, which is pre-trained on an unlimited quantity of web textual content, comes with a danger of producing dangerous or unintended outcomes. Microsoft has made important investments to assist guard in opposition to abuse and unintended hurt, which incorporates requiring candidates to indicate well-defined use circumstances and incorporate Microsoft’s ideas for accountable AI use. One vital manner CarMax and different prospects meet the standards is by having people within the loop to verify mannequin outputs are correct and as much as content material requirements earlier than they’re revealed. 

The brand new accountable AI system built-in in Azure OpenAI Service may also help filter out content material that’s sexual, violent, hateful or associated to self-harm. The group plans so as to add extra filters and customization options as they work with prospects through the preview interval and be taught what’s wanted in apply.



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